Privacy Policy
Last updated: January 2025
Introduction
VeloConnect Kuwait ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Account credentials and billing information
- Service usage data and network performance information
- Communications with our customer service team
- Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our telecommunications services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security concerns
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files stored on your device that help us improve our services and your experience.
When you first visit our website, you will see a cookie banner that allows you to accept, reject, or customize your cookie preferences. Your choices are stored locally on your device and will be remembered for future visits.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who perform services on our behalf
- To comply with legal obligations and respond to lawful requests
- To protect the rights, property, and safety of VeloConnect Kuwait and others
- In connection with a business transaction such as a merger or acquisition
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +965 2222 3333
- Address: VeloConnect Kuwait, Kuwait City, Kuwait