Frequently Asked Questions

You can sign up for any of our plans by visiting our website and clicking the "Get Started" button on your preferred plan. You can also visit any of our retail locations across Kuwait or contact our customer service team at +965 2222 3333 for assistance with the signup process.

VeloConnect Kuwait provides comprehensive coverage across all regions of Kuwait, including urban areas, coastal regions, rural communities, and major highways. We have over 500 cell towers strategically positioned to ensure reliable connectivity throughout the country. Visit our Coverage page for detailed information about signal strength in specific areas.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will take effect at the start of your next billing cycle. You can manage your plan through our customer portal, mobile app, or by contacting our customer service team.

5G is the latest generation of mobile network technology, offering significantly faster speeds, lower latency, and better performance in crowded areas compared to 4G. With 5G, you can experience download speeds up to 10 times faster than 4G, making it ideal for streaming, gaming, and other data-intensive activities. Our Standard and Premium plans include 5G access in areas where it's available.

You can monitor your data usage in real-time through the VeloConnect Kuwait mobile app or by logging into your account on our website. You'll also receive notifications when you reach 75% and 90% of your monthly data allowance. Additionally, you can text "DATA" to 1234 to receive an instant SMS with your current usage.

If you're experiencing connectivity issues, first try restarting your device. If the problem persists, check our service status page to see if there are any known outages in your area. You can also try toggling airplane mode on and off, or manually selecting the VeloConnect Kuwait network in your device settings. If issues continue, please contact our 24/7 technical support team at +965 2222 3333 for assistance.